Maybe their email isn’t working (or they haven’t checked it), and the issue can be resolved through the phone. If you don’t get a response back within 24 hours, give the client a call to talk face-to-face about the reasons why payment isn’t being made. Please get back to us at your earliest convenience. You can find a copy of the original invoice attached.Ĭould you let us know when we can expect payment? I’m following up on the invoice submitted on, for, which is now past due for. Hope everything is going great on your end. Subject: Past Due Reminder for Invoice Number YYYYY If you have any questions, please let me know. A late payment fee of, was added to the previous invoice, changing the new invoice total to. I’m writing to let you know that we’ve yet to receive your payment on, for, which was due on. Subject: Payment Reminder for Invoice Number XXXXX Here are two examples of how a past due invoice email should look like: Example 1 An attached copy of the original invoice.Email body detailing the issue, invoice details, a polite request for payment, and any late payment fees (depending on the terms).A clear subject line stating the invoice number, with a short description of what the email will be about.It’s important you don’t hurt the relationship over rude language, because most probably all the customer needs is a short and nice reminder. Now, let’s move on to the actual contents of the email.įor this email, make sure to keep it friendly. If you’re dealing with a new customer or one that regularly pays back on time, consider giving them some space by waiting around 2-3 days. This is particularly necessary when you’re dealing with a client who has a track record of paying late. Well, generally, it’s best to send a reminder right after you’ve confirmed that there are no issues with the billing process. You’re probably wondering: how long should I wait before sending a past due invoice email? Then, fix the issue by resending the invoice in the correct form. If an issue of this sort arises, send a short apology note or give the buyer a call explaining the problem. Watch out for any inconsistencies in the postal or email address (depending on the method you used to send the invoice), as well as the payment due date, in case you’ve written down the wrong credit term. Make Sure You’ve Issued the Invoice Properlyīefore taking any action to try and recover the payment, double-check the invoice to make sure you’ve sent it to the right recipient, and that it contains the correct details. Let’s check out in detail when exactly these methods are an appropriate solution, along with everything else you need to know about handling late payments. In cases when these polite notices don’t work, and it’s obvious the buyer isn’t going to pay you back, it could be time to take legal action. The most common approach to dealing with a past due invoice is sending a reminder to the client through a professional email. Want to learn more about the different types of invoices for your small business? Head over to our guide on invoice types. So basically, an outstanding invoice turns into a past due one, when the payment due date passes. You may hear the words “outstanding invoice” and “past due invoice” used interchangeably, but in fact, these terms have somewhat different meanings.Īn outstanding invoice means that the buyer has yet to pay, but his payment due date hasn’t come yet.Ī past due invoice, on the other hand, means the buyer hasn’t paid and at the same time, has passed his payment term. The Difference Between an Outstanding and Past Due Invoice This way, you’ll save yourself the time and headache of manually chasing after stacks of invoice papers, and avoid missing any late payments altogether. If you use an invoice management system, late invoices will automatically mark as Past Due, and you’ll get a notification of the overdue payment right away. In simpler terms, a past due invoice is just a label placed on a regular sales invoice when the buyer doesn’t pay back on time. When payment is late as of these terms, the invoice is recognized as a past due invoice.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |